We had a lingering issue following a rewire with another company (who we did not wish to approach again). EMC were very understanding and managed to schedule me in despite being very busy.
Issue was identified and fixed in the same visit, with helpful and friendly explanation of how the issue occurred and how it would be fixed. Communication with the office was clear and easy, with options to call, text or email. Costs were explained up front with no surprises afterwards. We will definitely be returning to EMC for future works, thank you.